Reducing burdens has been a major government effort from mid 90s. But main changes are to be made with the use of latest research findings and technology. Old technology solutions created important resistances to change.
Public employees can’t trust anymore promises for modernization. In 2010 managers should definitely commit to modernization.
From our experience by piloting iSAC in several cities, collaborative work environments, intelligent and flexible tools, are able to drive government staff higher public service feelings and better involvement, definitely building trust and confidence in a modern administration and a responsible government.
A specific Community of Practice is now up and running on www.epractice.eu/community/isac6. This virtual community of practice (CoP) is a web space where interact with and between isac6+ project partners, participate in ongoing discussions, communicating and exchanging information and experiences on the field of specialized services for citizen's attention (SAC).
Join the isac community on epractice.eu
If you’d like to participate actively in testing iSAC as a service of attention to your citizens, please send an mail to coordinatorisac6plus@isac.cat